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1. Cards can’t enter into the printer from input hopper.  

   1. Non-standard cards or bad cards.

        Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

    

   2. Card thickness control lever is set improperly.

        Regulate the card thickness control lever to fit the current card thickness.

    

   3. Bad card array.

        Array the cards again and put them on input hopper as section 2.2 in this manual.

    

   4. Cards have static and moisture.

        Remove the moisture or static.

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2. Card Transfer Error occurs when the ribbon is coiled around the transfer roller

   or the printing roller.

   Open the top cover and remove the card and the coiled ribbon from SMART printer using 

   front LED buttons. If this problem occurred frequently, check the below things.

   
   

   1. Non-standard cards or bad cards.

        Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

    

   2. The transfer roller or the printing roller is contaminated with the dust and dirt.

        Remove the dust and dirt with the cleaning kit as refer to the User manual section 6.1

    

   3. Wrong printing position setting.

        Please contact the local supplier.

    

   4. When operating temperature and humidity is out of the acceptable operating limit of the printer.

        Adjust the operating environment of the printer.

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3. An Error occurs while the card is being transferred.  

   First of all, check the Error message at LCD display.

   Open the top cover and remove the card by LED buttons.

   If this problem occurs frequently, check the followings.

   
   

   1. Non-standard cards or bad cards.

        Change the cards. You can use only ISO CR-80 card (54mm x 86mm).

    

   2. Printer setting is changed or is not proper.

        Please contact the local supplier.

    

   3. The transfer roller or the printing roller is contaminated with the dust and dirt.

        Remove the dust and dirt with the cleaning kit as refer to the User manual section 6.1.

    

   4. The card surface is contaminated with the dust and dirt.

        Check the card surface and remove the dust and dirt and try again. 

        If this problem occurs again, retry with new card.

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