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Apoyo

FAQ

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  1. Unprinted or wrong colors printed spot 

    The card surface is contaminated by foreign substance : 

       After checking the status of card, please change it to another clean card. 

     

    The cleaning roller is contaminated : 

       After checking the cleaning roller. If the cleaning roller is contaminated too much, 

       please change a disposable cleaning roller. 

     

    Dust is too much in printer : 

       Please clean the inside of printer by using cleaning kit. 

     

            

          Unprinted or wrong colors printed spot 

  2. Unprinted horizontal line 

    - The print head is contaminated by foreign substance :  

       Please clean the print head by using cleaning kit. 

     

    - The print head is damaged :

       Please contact the local supplier to replace the print head. 

     

    - The ribbon cartridge is improperly installed : 

       Please check the installation status of ribbon cartridge and 

       whether the print ribbon has wrinkles.

       

             

                Unprinted horizontal line    

  3. Blurry or unstable print  

    - Uneven or bad surface of card : 

       Please change cards. 

     

    - Too high or too low setting of color density : 

       The printing density of your printer must be adjusted. 

       Please contact the local supplier. 

     

    - The print head is contaminated by foreign substance : 

       Please clean the print head by using cleaning kit. 

     

             

                 Blurry or unstable print 

  4. Not aligned color print  

    - Non-standard or bad cards : 

       Please change cards  (ISO CR80 card (54mm x 86mm) must be used). 

     

    - Uneven or bad surface of card :  

       Please change cards. 

     

    - Card feeding or printing roller is contaminated :

       Please clean the rollers by using cleaning kit  

     

    - Outdated printer : 

       Please contact the local supplier.

     

             

                    Not aligned color print  

  5. Unplanned color print​  

    - Non-standard or bad cards : 

       Please change cards  (ISO CR80 card (54mm x 86mm) must be used). 

     

    - Card feeding or printing roller is contaminated :

       Please clean the rollers by using cleaning kit 

     

    - Malfunctioned ribbon sensors : 

       Please contact the local supplier to replace the sensors. 

     

    - Outdated printer : 

       Please contact the local supplier. 

     

            

                    Unplanned color print
     

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